Agile Service Manager

Services and applications are increasingly being distributed in environments that benefit from distributed and often virtualized infrastructure.


In today’s dynamic environments, dynamic and agile software is required. Agile Service Manager (ASM) is part of Netcool Operations Insight (NOI) and has the task of meeting this particular need.

With the help of ASM you can visualize your dynamic environments and at the same time utilize all the strength that exists in the different parts of the Netcool suite. ASM can visualize all types of topological information as long as underlying data and associated relationships are structured.

ASM stores the topological model over time. This means that you can go back in time and see what the topological model looked like when the error occurred.
Thus, together with Omnibus traditional Event List, a picture of the dynamic topology is only a click away.

The image below shows an example of an integration that we have made with one of our customers. In this case, a topological visualization of a VMware environment.

The reason for this integration was because the customer wanted to visualize his entire virtualized VMware environment. Through this solution, the customer got a graphical overview of all or parts of the environment while the impact of events or alarms becomes clear to an operator or user. The result was an easily accessible and understandable picture of the environment and its close relationships. Previously, the customer spent significantly more time and resources on identifying where the alarm had occurred in the environment.

To facilitate the integration work there are ready-made ”Observers”. Observers are ready-made integration packages for the market’s most well-known system where topological visualization may be of interest.

Some examples of existing Observers are:

  • AWS
  • Azure
  • Cisco ACI
  • Docker
  • Kubernetes
  • ServiceNow
  • VMware
  • Zabbix


Are you interested in taking a closer look at Agile Service Manager? Contact us today and we’ll tell you more.