IBM Concert Operate, AIOps/NetCool
IBM Concert Operate, formerly Cloud Pak for AIOps/NetCool, connects existing observability tools into a unified platform, delivers end‑to‑end visibility, correlates cross‑domain alerts, and enables faster, more collaborative incident resolution across complex environments.
AIOps is about correctly handling all the thousands of events that occur in the IT systems, and being able to automatically determine which alarms require action.
Unified operations – Faster response
As enterprise IT landscapes grow, siloed monitoring tools create operational blind spots and delay incident response. IBM Concert Operate, formerly Cloud Pak for AIOps, connects existing observability tools into a unified platform.
Accelerate operations to reduce MTTR and improve uptime with Concert Operate capabilities:
- Dynamic Topology Mapping & Change Tracking
- Noise Reduction & Incident Creation
- Action Mapping & Runbook Automation
- Generative and Agentic AI
- Blast Radius & Fault Localization
- Similar Incidents
- Metric and Log Anomaly Detection
Key capabilities
Unify visibility
With full-stack observability, dependencies, topology and system relationships become clearer, making it easier to assess impact and make smarter operational decisions.
Ingest and manage events across environments
Ingest and process events in real time across applications, infrastructure and networks. With alert correlation, grouping and deduplication, teams can reduce noise, surface actionable incidents and focus on issues that matter most.
Find faults and identify probable cause
Detect, triage and manage incidents with full operational context. As a result, teams can correlate signals, localize probable causes and understand the blast radius across dependent services, helping accelerate resolution.
Unify detection driven by agentic AI
Automate iterative investigation activities by using relevant knowledge bases, including built-in incident and topology data. Extend investigations with third-party agents and diagnostics from underlying tools.
Break down operational silos
Enable collaboration across ITOps, NetOps and SRE through shared context, real-time insights and integrated workflows. A single operational view helps reduce silos and drive faster, coordinated incident response and resolution.
Read more about AIOps:
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