Ivanti Neurons for ITSM
Ivanti ITSM is a powerful and flexible platform for IT Service Management that helps organizations automate, streamline, and improve their processes.
With Ivanti, you get a comprehensive solution for case management, incident and problem management, as well as change management and much more – all gathered in a modern and user-friendly interface.
The platform is designed to be easily adapted to your specific needs, giving you control and an overview of your entire delivery. Whether you want to increase productivity, improve the support experience, or strengthen compliance, Ivanti ITSM provides a solid foundation for a modern and proactive organization.
A major strength of Ivanti ITSM is the flexibility in how the platform can be delivered – it can run both on local servers (on-premises) and as a cloud service.
For organizations with strict data security requirements or specific regulations, a local installation gives you full control over your data; the system is modern and can be built with redundancy. Ivanti ITSM is also available as a cloud version for customers who prefer that.
Regardless of your choice, you get powerful functionality and user-friendliness that can evolve over time.
Advantages of Ivanti ITSM:
- Automation of processes and workflows, which streamlines daily work and reduces the risk of human error.
- Easy customization to the unique needs of the business, so the platform can grow and change in step with the organization.
- Centralized case management that provides increased overview and control of the entire delivery.
- Improved user experience through a modern and efficient self-service portal.
- Flexible and user-friendly interface that simplifies usage for both system owners and end users.
- Can be installed locally or run as a cloud service.
A significant advantage of Ivanti ITSM from a licensing perspective is the flexibility in how user licenses can be allocated. The platform enables a combination of named user licenses and concurrent user licenses, making it easy to adapt licensing to the organization’s actual needs and ways of working.
Named users are ideal for employees who regularly work in the system, while concurrent user licenses are perfect for larger groups where many share access but do not need to be logged in at the same time. By mixing these license types, the organization can optimize costs and ensure that the right number of users always have access to the platform – without having to purchase unnecessary licenses.
Would you like to know how Ivanti ITSM can help you?
Feel free to contact us and we will tell you more or show how the platform can be adapted to your needs. Contact person: pontus.larsson@compose.se .
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